Shipping Policy

At Sea Striker Sales Store, we’re dedicated to getting premium saltwater fishing gear into your hands quickly and ensuring your complete satisfaction with every purchase. Whether you’re prepping your boat with our maintenance products or stocking up on saltwater lures and terminal tackle, we’ve got your shipping and returns process covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to get your fishing gear to you:

• Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
• Free Shipping – Available on orders over $50, shipped via EMS with delivery in 15-25 business days after shipment

Shipping Areas

We ship worldwide with the exception of some Asian countries and remote regions. During checkout, our system will automatically confirm if we can ship to your location.

Returns & Exchanges

We stand behind our premium saltwater fishing equipment and want you to be completely satisfied. If you’re not 100% happy with your order, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

• Item must be unused and in the same condition as when you received it
• Item must be in its original packaging with all tags attached
• Proof of purchase is required (order number or receipt)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order details and reason for return/exchange
3. Wait for return authorization – we’ll email you a Return Merchandise Authorization (RMA) number and instructions
4. Package your item securely with the RMA number clearly visible on the outside
5. Ship your return to:
   Sea Striker Sales Store – Returns
   4779 Delaware Avenue
   San Francisco, US 94108
   (return shipping is at customer’s expense unless the return is due to our error)

Return/Exchange Request Template

To help expedite your request, you may use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sea Striker Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s) and Quantity]

Reason for return/exchange: [Please specify]

For exchanges: I would like to exchange for [Product Name and Details]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your returned item:

• We’ll process your refund within 3-5 business days
• Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable unless the return is due to our error
• You’ll receive an email notification when your refund has been processed

Note: Depending on your financial institution, it may take additional time for the refund to appear in your account (typically 5-10 business days after we process it).

Exchange Process

For exchanges:

• We’ll ship your replacement item once we receive and process your return
• If the exchange item is of higher value, you’ll need to pay the difference
• If the exchange item is of lower value, we’ll refund the difference
• Standard shipping rates apply for exchanges unless the original shipment was free

If you have any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected].

We’re here to help you get back to what matters most – chasing that trophy catch with confidence in your gear.

Tight lines and happy fishing,
The Sea Striker Team